智能快递柜是随着快递业不断发展新生的事物,随着智能快递柜运营企业自身规模的扩大,由于上游企业技术壁垒弱,厂商众多,企业议价能力将得到增强,降低企业的运营成本,进一步强化自身优势。
发展历程
2012年,中邮速递易在国内开启智能快递柜业务。
2018年前三季度,主要企业设立智能快件箱25万组,箱递率达到8.4%。另有报告指出,到2020年,中国快递柜市场规模将近300亿元。
2019年,主要城市智能快件箱已达40.6万组,城市快递末端公共服务站达到8.2万个
发展意义
快递柜作为社区生态圈的接入口,一旦在小区内形成闭环生态圈,连接各种增值服务后,用户粘性将得到增强,后来者将很难打破壁垒切入进去。
存在隐患
无法当面签收,可能导致货物运送过程中存在质量隐患。
收费尚不完善,智能快递柜需要扫码取货,同时设有取货期限。“如果不能在24小时内取货,超时每小时会收取1元钱。
取货信息滞后,网购的人越来越多,收到快递柜的自动取货信息提示就比开始时滞后一些,本来物流显示已经到了当地的快递,可能隔几天才会收到取货短信。
面临问题
智能快递柜市场遭遇的用户不理解不买账、运营方盈利模式不清晰等问题仍未解决。
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